We're proud of the products we design. 

For products purchased directly on www.ossaiki.com, we offer a 30 Day Guarantee to ensure your happiness. The 30 day period begins upon the purchase date of your order.

For products purchased directly on www.ossaiki.com:

If for any reason you are not entirely satisfied, you may submit a request for an exchange or refund within 30 days from the original purchase date of the product. Refunds cannot be issued for return requests made outside the 30 day period.

International customers who discover product issues right after receiving and opening their order should contact us immediately at sales@ossaiki.com. Please also provide your Order ID and your email address used to place the order to begin the return process.